Find the most frequently asked questions below.

Hitter: grab a pipe cleaner and a swab and dip them in denatured alcohol. Take the pipe cleaner and slide it into the inner chamber, while the swab goes into the bowl. Finally, rinse with water. 

Pipe and Bubbler: pour denatured alcohol, seal the openings with your fingertips and shake it. Empty the contents and repeat until it comes out clean. Finally, rinse with water. 

We suggest cleaning the bowl between uses. A clean pipe is a happy pipe :)

Pieces with gold and pearl luster cannot be soaked in isopropyl alcohol. If you plan to keep them stored or transport them, we recommend using the velvet bag to keep it safe and fresh. 

All Doble Reina pieces are handmade with high-temperature stoneware, which is the hardest and most resistant ceramic. 

Each piece is glazed inside and out for easy cleaning. Some pieces are hand-painted with delicate 22k gold overglaze or pearled luster, which need to be protected from strong or abrasive cleaning products.

All the materials we use, including glazes and special paints, are food safe and heat safe, ensuring they can be in contact with the body and exposed to heat without any worries.

We ship to all the US through different curriers (depending on your shipping preferences). Shipping costs are calculated at checkout based on the size and weight of your final order.

All sales are final. In the unlikely event that an item arrives damaged, please contact us at hola@doblereina.com immediately. Attach clear photos of the item and photo of the shipping label within the first two days of arrival.

If you have any other questions, don't hesitate to contact us!